"},"name":"How do I remove the red security tag?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"
Sizes (US) | Bust | Waist | Hip |
0 | 30.5" | 22" | 33" |
2 | 31.5" | 23" | 34" |
4 | 32.5" | 24" | 35" |
6 | 33.5" | 25" | 36" |
8 | 34.5" | 26" | 37" |
10 | 35.5" | 27" | 38" |
12 | 37" | 28.5" | 39.5" |
14 | 38.5" | 30" | 41" |
16 | 40" | 31.5" | 42.5" |
18 | 42" | 33.5" | 44.5" |
Please enter your promo code during the checkout process in the “Gift Card or discount code” box. Be sure to click “Apply”.
Please note:
Mobile View
We do not have a Mac Duggal storefront.
You can find a large variety of our dress lines at major retailers like Nordstrom, Saks Fifth Avenue Bloomingdale's and Macy's. We are also a featured brand at hundreds of full-service boutiques around the world. For a list of authorized retailers, please use our Store Locator to find a location near you.
"},"name":"Where can I go to try on your dresses?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Items purchased through macduggal.com may be returned or exchanged within 14 days of your order's delivery date. Upon return, customers will receive their refund back to the original form of payment within this timeframe. Alternatively, if opted, customers may choose to receive store credit. All apparel must be in new, unworn condition with intact pink security ribbon and all original tags/accessories attached. Handbags must be in their original condition, with all tags and protective material intact. Items marked as 'Final Sale' are non-returnable and non-exchangeable. We will provide you with a FedEx return label, and a $18 label fee will be deducted from your final refund.
To ensure proper tracking and the swiftest possible resolution, returns must be initiated via our self-service RETURNS CENTER.
We provide two exchange options: Instant Exchange or Standard Exchange
Should your item arrive damaged or missing parts (straps, dust bag, accents, etc.), please contact customercare@macduggal.com within 48 hours of delivery to initiate a claim. Please include the following information in your email: order number, description of damages/issue, and clear photo(s) of the damage.
For our international return policy, please click here.
Import duties and taxes may apply upon receipt of international orders.
These duties and taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors such as:
It will be your responsibility to pay these charges if and when asked to by your local authorities.
Each country/location has its guidelines which must be followed for duties and tax payments.
We use Global-e payments services to manage this and simplify duties and tax payments for our international customers. Global-e offers a guaranteed landed cost shipping service that allows you to prepay all taxes and there will be no additional charge when you receive your package- guaranteed.
All you need to do is prepay the duties at checkout. If prepayment is supported for your order, then you will be quoted as follows at checkout:
“Prepay xxxx for duties, taxes, and fees now to guarantee no additional charges at delivery”
If you choose this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties, and taxes) through Global-e services.
Please note that inspections and fees applied on imports to your t/location are beyond our control, should you not decide to prepay during checkout. Certain countries and locations require that duties and taxes be included in the total cost of the product. If this is the case for your location, that will be noted on the product page and at checkout. Duties and Taxes are normally not refundable. You are responsible for filing all drawback claims for duty and taxes for any returned items.
"},"name":"Custom duties and taxes"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Once an order has been placed we can not update the delivery country/location. We may be able to change the address within the same country or cancel the order, so you can place a replacement order if you urgently contact us within the same day you placed the order. Due to our quick processing times we can not guarantee a cancellation or change. Reach out to our Care Team for assistance at customercare@macduggal.com.
"},"name":"Can I change my delivery address?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"We provide free standard shipping to order shipping within the contiguous US excluding Hawaii, Alaska, and Puerto Rico. That’s right. We offer free standard shipping all the time.
Transit times vary based on delivery address. We ship Monday-Friday, excluding holidays via UPS and FedEx. In-stock items generally ship within 2-3 business days. Orders shipped standard will arrive in 7-10 business days. Orders shipped via express will arrive in 2-3 business days.
Please note, bulk and retail orders can be subject to additional shipping charges. Additionally, we are unable to make any adjustments to the shipping methods or shipping addresses once an order has been placed.
"},"name":"Where do you ship?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"We understand it is different shopping online vs in a physical store. Not being able to try different sizes can be challenging. If you are unsure of your size, you can certainly try multiple sizes, but please be mindful of our return policy and restocking fees. We will not be able to extend return windows due to ordering multiple sizes. Please see our size charts and take measurements for the best fit prediction.
"},"name":"Can I order more than one size in a style?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"For goods sold to Canadian shoppers that qualify for duties and taxes reclaim under the CREDITS program will be refunded in full as part of the return. For goods sold to all other countries/locations, you will be responsible for filing all drawback claims for duty and taxes for any returned items.
Title and risk to the returned items will not transfer back until such items physically arrive back at our returns facility. You are responsible for filing all drawback claims for duty and taxes for any returned items. The amount of duties and taxes applied depends on the value of the order and the destination country/location.
"},"name":"Can I get back the duties and taxes paid on a refunded international order?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"We are always here to assist you with any questions or concerns you may have.
For the best service, we recommend contacting us via email at customercare@macduggal.com.
If you prefer to speak with us over the phone, feel free to give us a call at 909-316-5758 and we'll be happy to assist you. Our regular business hours are Monday-Friday 9:00 am - 5:00 pm CST.
For international orders, please contact us via email at international@macduggal.com.
For press inquiries, email press@macduggal.com.
For partnership/influencer inquires, email socialmedia@macduggal.com.
"},"name":"How do I contact Mac Duggal customer service?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Returning a gift is easy! You can exchange, receive store credit, or credit the purchaser's original payment method. We just need a little information from you.
Here's how it works:
1. Visit our self-service Gift Return Center within 14 days of your order's delivery date
2. Enter your order number and purchaser's shipping zip code or email.
3. Click Start Return and click on the item you would like to return
4. Follow the prompts as to why the item didn't work out and how you would like to proceed
**If you are returning multiple items, follow the above steps**
Exchanges:
If you want to exchange for a different size/color or completely different style, you can choose an instant exchange which ships immediately or a standard which ships once the carrier scans your return package.
Store Credit:
Store credit, if chosen, is issued via online gift card and can be used toward a future purchase.
Refunds:
Refunds are issued within 10 business days of receiving your return. As a friendly reminder, items that come back to us with any signs of damage or wear will not be eligible for a refund. All apparel must be in new, unworn condition with intact pink security ribbon and all original tags/accessories attached. Handbags must be in their original condition, with all tags and protective material intact including detachable straps when applicable. Our full return policy is available here.
"},"name":"How do I return or exchange a gift?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Our shipping team packs orders quickly which means we can't make any changes after you place your order. However, you may be able to cancel if you contact us within 60 minutes of placing your order. A cancellation is NOT guaranteed unless you receive confirmation from the Mac Duggal Customer Service team. We cannot make any modifications to addresses once an order has been placed.
Orders that have been shipped or placed outside of the warehouse business hours (Monday through Friday 8 am – 4 pm CST) cannot be cancelled.
If it's urgent please call us to cancel or change your order and we will do our best to help you.
909-316-5758
"},"name":"Can I change or cancel my order?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"If you find yourself in between sizes while referring to our size chart, we typically recommend ordering the dress size that corresponds with your largest measurement. Please note that due to the nature of our dresses, alterations may be needed.
"},"name":"What size should I order if I am in between sizes?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"After you move through the return steps online, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you do not use the credit, your original payment method will be refunded as usual.
"},"name":"What is an Instant Credit and how do I use it?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"For returned international items it can take up to 21 business days to process your refund to your original payment method as the below steps must be followed:
Goods sold to Canadian shoppers that qualify for duties and tax reclaim under the CREDITS program will be refunded in full as part of the return. For goods sold to all other countries/locations: the customer is responsible for filing all drawback claims for duty and taxes for any returned items from the applicable authorities. The invoice sent with your order has all the necessary information on duty and tax payment included. No matter what the process of payment was thereof, to the extent possible, in cases of returns or any other eligible circumstances, Global-e and Mac Duggal will have no responsibility or liability in connection with such drawback claims.
If your refund has not been processed within the 21 business days from when you shipped it, please send us the tracking number for your refund so that we can investigate further international@macduggal.com.
"},"name":"I made an international return and have not been refunded."},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Do you have a return or exchange? No problem. Here's how it works:
1. Visit our self-service Returns Center within 14 days of your order's delivery date and
2. Enter your order number and shipping zip code or email (Hint: your order number can be found in the confirmation email we sent after you placed your order). Alternatively, we can look up your order using the email address you used at checkout.
3. Click Start Return and click on the item you would like to return
4. Follow the prompts as to why the item didn't work out and how you would like to proceed
**If you are returning multiple items, follow the above steps**
Exchanges (U.S. Only):
If you want to exchange for a different size/color or completely different style, you can choose an instant exchange which ships immediately or a standard which ships once the carrier scans your return package.
Refunds:
Refunds are issued within 10 business days of receiving your return. As a friendly reminder, items that come back to us with any signs of damage or wear will not be eligible for a refund. Our full return policy is available here.
"},"name":"How do I start a return or exchange?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"If you come across a product at a lower price on macduggal.com or a select competitor, please submit a price adjustment request and we will gladly review your request. Our ability to price match or adjust sale prices is subject to the following terms and conditions:
If the request is granted, price adjustments will be credited back to the original form of payment used to purchase the item. Once a price adjustment is processed, the item becomes a Final Sale and is not eligible for return or exchange.
"},"name":"What's your price adjustment policy?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"We accept the following forms of payment: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, PayPal and Klarna.
"},"name":"What forms of payment do you accept?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"If your desired size/color is out of stock, you can sign up for an email notification as soon as it’s restocked. To sign up, select your desired size and color. Then click on the “Notify me when available” button located below and enter your preferred email address. You will receive a notification once that size/color is back in stock.
Please note that not all styles will be restocked. If you have a specific timeline for your special occasion, we recommend using the recommended styles section at the bottom of each product page to find similar styles.
"},"name":"What do I do if the dress I want is out of stock?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Please click on the link at the bottom of our homepage to find your currency. If you cannot see your country's currency listed, then it’s likely that we do not currently ship there.
"},"name":"Do you ship to my country?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"We're here to help. But first let's make sure your code is valid.
Promo codes may not be used if the following applies:
Please review terms and conditions of the code to determine if your code should apply.
If you are still having issues with a valid promo code, feel free to reach out to our customer service team at customercare@macduggal.com for assistance.
"},"name":"My promotional code is not working."},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"For U.S.-based orders, there is a $18 fee per label for returns. Original shipping charges are non-refundable. You also have the opportunity to select the "Pay Now to Unlock Free Return" option at checkout and paying a $7.98 fee. If you decide to return your item, you'll be able to return at no further cost.
International returns are subject to a $50 Return fee. We will provide you with a DHL express label. The $50 return label will be deducted from the refund amount for all international returns.
More information is available in our Returns Center.
"},"name":"Do you charge a fee for returns?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Your credit card will be charged when you click "place order”. Once you receive an order confirmation email, this signifies your order went through and your card was charged.
"},"name":"When will my credit card be charged?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Unfortunately, we do not offer fabric swatches or additional fabric or trims beyond what comes with your dress. Please note with the delicate nature of special occasion garments beads and sequins will come loose or shed with wear, particularly when dancing, so we recommend gathering any sequins and beads that come loose and have your seamstress or dry cleaner reattach before your next wear.
"},"name":"Can I purchase a fabric swatch or additional fabric?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Yes! We're thrilled to be able to offer worldwide shipping to most countries. Explore our international policy for additional details.
"},"name":"Do you ship internationally?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Most Mac Duggal.com orders are eligible for returns within 14 days from the delivery date, for a full refund. Please note that final sale items, samples, and ‘last chance’ items are not eligible for returns or exchange. If you meet the return criteria and are still having an issue, please email customercare@macduggal.com and our team will be able to assist you.
"},"name":"My order says it’s ineligible for return, what do I do?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"We do not provide delivery to any freight forwarding companies and are not liable for items shipped using an additional 3rd party.
"},"name":"Can I have my package sent to a freight forwarding company?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"We are constantly working to restock and add new items to our assortment. Due to the nature of our dresses, we are unable to provide specific timelines for incoming shipments. However, we recommend using our “Notify me when available” service to receive notifications when our items are restocked.
"},"name":"How often do you restock?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"How do I see the dresses and items I ❤ ed with wishlist?
On desktop you can view wishlist chosen styles on the top menu bar by choosing the heart icon, but for mobile you will need to click on the 3 bars on the top right to pull out the full menu down. Wishlist is located at the bottom of the pop out menu if you scroll down.
Click on the word Wishlist and your favorited styles will be displayed.
From there you have 3 options:
1. Share your wishlist (Via text or email)
2. Add your wishlist to cart
3. Clear your wishlist
"},"name":"How do I review my wishlist?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"For orders made by credit card, we only charge you when the order ships to you. If you see a charge on your credit card for a canceled order, it’s likely to be only a pre-authorization and not a payment. This will be automatically canceled by your payment provider.
If you paid by PayPal, the canceled order should have automatically generated a refund back to your account.
If a refund was processed, please allow up to 7 business days for funds to credit back to your payment method.
"},"name":"My order was canceled, but I still see a charge."},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"If possible, please ship your return in its original packaging to protect it from damage during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier.
Please note that handbags must be shipped back in original dust bags to be eligible for a full refund. Missing or damage dust bags may result in an additional $15 handling fee.
"},"name":"Do I need to return the product in its original packaging?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"All returns are subject to a $50 Return fee. We will provide you with a DHL express label. The $50 return label will be deducted from the refund amount for all international returns.
Delivery and clearance costs for the delivery of the product or return of the product are not reimbursable or refundable.
Duties and Taxes are non-refundable. Title and risk to the returned items will not transfer back until such items physically arrive back at our returns facility. You are responsible for filing all drawback claims for duty and taxes for any returned items. The amount of duties and taxes applied depends on the value of the order and the destination country/location.
Please refer to the return amount eligible on the return portal to see the expected return amount due. Return amounts are for product cost only minus the $50 return fee.
"},"name":"Is there a fee to return an item shipped internationally?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"At this time, we do not ship to PO Boxes or APO/FPO addresses. Orders must be shipped to a physical address.
"},"name":"Do you ship to PO Boxes?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Each dress is constructed specifically for the design of the dress to enhance the fit and look of it while you are wearing it. The most specific information on each dress can be found on it's specific product detail page. There are however some general construction details that may help guide your shopping.
Klarna is one of our accepted forms of payment. Klarna gives customers like you the option to break the cost of their purchase into 4 smaller payments.
"},"name":"What is Klarna?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"All International orders purchased through macduggal.com may be returned within 14 days of your order’s delivery date. Items must be in new, unworn condition with intact pink security ribbon and all original tags attached. Items marked as 'Final Sale' are non-returnable and non-exchangeable. International orders are not eligible for exchange. International returns must be initiated via our self-service International Returns Center.
All returns are subject to a $50 Return fee. We will provide you with a DHL express label. The $50 return label will be deducted from the refund amount for all international returns.
Delivery and clearance costs for the delivery of the product or return of the product are not reimbursable or refundable.
Duties and Taxes are non-refundable. Title and risk to the returned items will not transfer back until such items physically arrive back at our returns facility. You are responsible for filing all drawback claims for duty and taxes for any returned items. The amount of duties and taxes applied depends on the value of the order and the destination country/location.
Please refer to the return amount eligible on the return portal to see the expected return amount due. Return amounts are for product cost only minus the $50 return fee.
For all Returns:
Should your item arrive damaged, please contact international@macduggal.com within 48 hours of delivery to initiate a claim. Please include the following information in your email:
Providing this information will assist us in filing a swift investigation with our shipping partner.
Start A Return: International Returns Center
"},"name":"What is your international return policy?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.
"},"name":"Is an order slip required?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Due to the delicate nature of our gowns we recommend spot cleaning only. We recommend cold water and gentle detergent (such as Woolite).
"},"name":"How do I clean my dress?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Sales tax is automatically calculated in select states as required by law based on where you are shipping your order. You can see the exact sales tax on your order after entering your address information on the checkout page.
"},"name":"Do you charge sales tax for my state?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"We ship all international packages via DHL Express. We do not offer a ground shipping service at this time.
FREE EXCHANGES & STORE CREDIT
We provide two exchange options: Instant Exchange or Standard Exchange
We're sorry to hear that you did not receive all the products you ordered.
Kindly send an email to international@macduggal.com with your order number and specific details about the missing item. We will initiate an investigation to address and resolve this issue promptly.
"},"name":"There is an item missing from my international order."},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"All orders are inspected before shipping for quality control, but with the delicate nature of our garments, mistakes can happen.
If you receive a damaged product, you must contact customercare@macduggal.com within 48 hours of receipt of your dress with the following:
Our team will reach out immediately with a resolution. If you don’t reach out within 48 hours, our team cannot be responsible for any issues with your order. Please keep in mind that items that have been damaged while trying on will be considered final sale and will not be eligible for return or exchange.
"},"name":"What should I do if I receive a damaged product?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Please enter your promo code during the checkout process in the “Gift Card or discount code” box. Be sure to click “Apply”.
Please note:
Mobile View
We are unable to make any changes to invoices. We are required by law to indicate on commercial invoices and official documents full and accurate details of the order including price.
For a copy of your invoice, please fill out the form here:
https://service.global-e.com/kb-tag/payments-price.
"},"name":"Can you change the amount of my invoice?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.
"},"name":"What should I do if I receive the wrong product?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"By selecting the "Pay Now to Unlock Free Return" option at checkout and paying the $7.98 fee, you'll be eligible for a return at no extra cost.
If you decide not to pay the $7.98 fee at checkout, you can still return your item, but you'll be responsible for the $18 return shipping label fee.
Please note that all returns must adhere to our standard return policy guidelines:
Items purchased through macduggal.com may be returned or exchanged within 14 days of your order's delivery date. All apparel must be in new, unworn condition with intact pink security ribbon and all original tags/accessories attached. Handbags must be in their original condition, with all tags and protective material intact including detachable straps when applicable. Items marked as 'Final Sale' are non-returnable and non-exchangeable. Our detailed return policy can be found here.
The "Pay Now to Unlock Free Return" option is non-refundable and non-transferable.
"},"name":"How Does Our \"Pay Now to Unlock Free Returns\" Work?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"If you prepaid your duties and taxes at checkout, your order is covered by our “guaranteed landing shipping cost service” meaning you should not have to pay any further fees.
We are very sorry to hear your item did not arrive in perfect condition. In order for us to follow up with our shipping partner, we kindly ask that you send us photos of:
For us to process this inquiry, please send photographs to customercare@macduggal.com.
"},"name":"I received a damaged item."}]} Ir directamente al contenido¿Tienes una cuenta?
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