How do I start a return or exchange?
Returns & Exchanges
- Visit our self-service Returns Center within 14 days of your order’s delivery date.
START A RETURN (U.S.): RETURNS CENTER
- Enter your order number and shipping zip code or email address.
(Hint: Your order number can be found in the order confirmation email sent after your purchase.)
If needed, we can also look up your order using the email address used at checkout. - Click Start Return and select the item(s) you would like to return.
- Follow the prompts to tell us why the item didn’t work out and choose how you would like to proceed.
- Once your return request is complete, your prepaid return label will be emailed to you along with step-by-step return instructions. Your label will also appear on the final confirmation screen, where you can download or print it.
Please download or print your label before leaving the page. Once you exit the Returns Center, you cannot re-enter to access a previously generated label. After leaving the page, your label will only be available through the email sent to you.
Returning multiple items?
As you process your return, all eligible items from your order should appear on the same screen for selection. Simply choose each item you would like to return and follow the prompts to complete your request.
Exchanges (U.S. Only)
If you would like a different size, color, or completely different style, you may choose:
- Instant Exchange — your new item ships immediately
- Standard Exchange — your replacement ships once the carrier scans your return package
Refunds
Refunds are issued once your return has been received and inspected, typically within 3-5 business days of delivery to our facility.
Please note: Items returned with signs of wear, damage, or alteration will not be eligible for a refund.
You can view our full Return Policy here.