RETURNS & EXCHANGES

START A RETURN

RETURNS CENTER

Items purchased through macduggal.com may be returned or exchanged within 14 days of your order’s delivery date.

Eligible refunds will be issued back to the original form of payment. Customers may also choose to receive store credit during the return process.

All apparel must be returned in new, unworn condition with:

• Intact pink security ribbon attached
• All original tags attached
• All included accessories included

Handbags must be returned in their original condition with:

• All tags attached
• Protective materials intact
• Dust bags and included components returned

Items marked Final Sale are not eligible for return or exchange.

To ensure proper tracking and the fastest possible processing, all returns and exchanges must be initiated through our self-service RETURNS CENTER. Returns shipped without a Mac Duggal-issued return label and authorized return request will not be processed.

A prepaid FedEx return label will be provided for eligible returns. A $20 return label fee will be deducted from your refund unless otherwise noted.

International returns fees are $25 and are processed through our Return Center. For our complete international shipping and return policy, please click here.

HOW TO START A RETURN OR EXCHANGE

1. Visit our self-service RETURNS CENTER within 14 days of your order’s delivery date.
2. Enter your order number and shipping zip code or email address.
   (Hint: Your order number can be found in the order confirmation email sent after your purchase.)
3. Click Start Return and select the item(s) you would like to return or exchange.
4. Follow the prompts to tell us why the item did not work out and choose how you would like to proceed.
5. Once your return request is complete, your prepaid return label will be emailed to you along with step-by-step return instructions. Your label will also appear on the final confirmation screen, where you can download or print it.

Please download or print your label before leaving the page. Once you exit the Returns Center, you cannot re-enter to access a previously generated label. After leaving the page, your label will only be available through the email sent to you.

Returning multiple items?
As you process your return, all eligible items from your order should appear on the same screen for selection. Simply choose each item you would like to return and follow the prompts to complete your request.

FREE EXCHANGES & STORE CREDIT

We offer two exchange options:

Instant Exchange

Your replacement order is processed immediately after submission. A temporary authorization hold will be placed on your credit card. If your return package is not scanned by the carrier within 14 days, the full exchange amount will be charged to the card on file.

Standard Exchange

Your replacement order will be processed once the carrier scans your return package.

All exchange orders ship with standard shipping, and you will receive a confirmation email with your new order number.

Please note:

• Exchange orders cannot be canceled due to our fast processing times.
• If your requested exchange item becomes unavailable, a refund will automatically be issued instead.

Store credit, if selected, is issued as an online gift card and may be used toward a future purchase.

We are pleased to offer one free exchange per order. If exchange item(s) are later returned for a refund, the $20 return label fee will apply and be deducted from the refund amount.

Original shipping charges are non-refundable.

RETURN CONDITIONS & IMPORTANT INFORMATION

Please allow up to 10 business days from the time your return is delivered to our facility for inspection and processing. Most returns are typically processed within 3–5 business days. You will receive an email confirmation once your refund has been issued.

Please take care when trying on items. Returns or exchanges will not be accepted for merchandise showing signs of wear or damage, including but not limited to:

• Makeup or deodorant marks
• Missing tags or security ribbons
• Alterations
• Snags, rips, or tears
• Pet hair
• Odors or stains
• Missing accessories or components

Apparel returned without the intact pink security ribbon attached will not be eligible for return or exchange.

Handbags must be returned in original condition with all included components, including removable straps, dust bags, tags, protective coverings, and metal protective films. Returns with missing or damaged handbag components may be rejected or subject to additional fees.

All handbag components must be included in your return. Missing parts may result in the return being rejected and shipped back to the customer.

If possible, please ship your return in its original packaging to help protect delicate items during transit. If you no longer have the original packaging, that’s not a problem — you may use your own packaging or materials provided by your local courier.

You do not need to include your original packing slip or invoice; however, please include all return paperwork provided through the Returns Center.

Please note:

• Handbags must be returned with their original dust bags to be eligible for a full refund.
• Missing or damaged dust bags may result in a $15 handling fee.

Large or oversized return shipments may be subject to additional shipping fees.

We reserve the right to deactivate customer accounts associated with unusual or excessive return activity.

DAMAGED ITEMS

All orders are carefully inspected before shipping as part of our quality control process. However, due to the delicate nature of our garments and accessories, damage can occasionally occur during transit or handling.

If you receive a damaged item or discover missing handbag components, please contact [email protected] or submit a return/exchange request through our Returns Center within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of all damages or missing components

If submitting through the Returns Center, please select the reason code “Damaged” and upload photos along with a detailed description.

Our Customer Care team will review your request and respond promptly with a resolution.

Please note:

• Claims submitted more than 48 hours after delivery may not be eligible for resolution.
• Items damaged through wear, alterations, or trying on are considered final sale and are not eligible for return or exchange.
• If your damaged-item claim is approved, you will not be charged a return shipping fee.

For our international return policy, please click here.

START A RETURN

RETURNS CENTER