What should I do if I receive a damaged or incorrect product?
All orders are carefully inspected before shipping as part of our quality control process. However, due to the delicate nature of our garments, issues can occasionally occur during transit or handling.
Damaged Items
If you receive a damaged item, please contact [email protected] or submit a return/exchange request through our Returns Center within 48 hours of delivery.
Please include the following:
- Your order number
- A description of the damage
- Clear photos of all damaged areas
If submitting through the Returns Center, please select the reason code “Damaged” and upload photos along with a description of the issue.
Our Customer Care team will review your request and reach out promptly with a resolution.
Please note:
- Claims submitted more than 48 hours after delivery may not be eligible for resolution.
- Items damaged while trying on, altered, or through wear are considered final sale and are not eligible for return or exchange.
- If your damaged-item claim is approved, you will not be charged a return fee.