Are embellishments sewn or glued on?

Embellishment construction varies by Mac Duggal style and may include sewn, embroidered, or otherwise applied details. Check the individual product page for specific construction details, or contact Mac Duggal Customer Service if you need confirmation for a particular style.

Are installment payment options available?

Yes. Mac Duggal offers installment payment options through Klarna and Afterpay, subject to eligibility and the payment provider’s terms.

Are Mac Duggal dresses fully lined?

Many Mac Duggal dresses are fully or partially lined, depending on the style and fabric. Check the product details on the dress page for lining information, or contact customer service for help with a specific style.

Are Mac Duggal dresses good for prom?

Yes. Mac Duggal prom dresses are known for glamorous silhouettes, statement embellishments, and fashion-forward designs that stand out on prom night.

Are Mac Duggal dresses suitable for tall customers?

Many Mac Duggal dresses are suitable for tall customers, especially floor-length gowns, but length varies by style. Check the product details and compare the listed measurements with your height and planned heel height.

Are Mac Duggal dresses true to size?

Mac Duggal dresses are designed to fit according to the Mac Duggal size chart. For the best fit, compare your bust, waist, and hip measurements to the size chart on each product page. If you are between sizes or prefer extra comfort, we recommend sizing up, especially for fitted, structured, or beaded styles.

Are petite dresses good for shorter torsos?

Yes. Mac Duggal petite dresses are a good choice for customers with shorter torsos because petite sizing is designed with smaller, shorter proportions throughout the dress, not just a shorter hemline. The bodice, waist placement, and overall gown length are proportioned to better fit a petite frame.

Are the belts removable?

Belt construction varies by Mac Duggal style; some belts are removable, while others may be attached. Check the individual product page for details about a specific style.

Are there any returns you do not accept?

We do not accept: Returns sent without an RMA and Mac Duggal–issued shipping label Apparel without intact pink security ribbons Items showing signs of wear or damage including (but not limited to): Makeup or deodorant marks Missing tags or accessories Alterations Snags, rips, tears Pet hair, odors, stains, or any other damage Returns with missing components will be rejected and sent back Any damage will result in denial of return or exchange Final Sale Items

Can a tailor repair missing sequins or beads?

An experienced tailor or alterations specialist may be able to replace or reattach missing sequins or beads, depending on the embellishment and fabric. Ask the tailor to assess the dress before making repairs.

Can I alter a Mac Duggal dress if it is too long?

Yes, many Mac Duggal dresses can be professionally altered if they are too long. For the best result, Mac Duggal recommends consulting a trusted tailor or alterations specialist, especially for styles with beading, lace, or intricate hems.

Can I apply a promo code after placing an order?

No. Promo codes must be applied during checkout and cannot be added after an order has been completed.

Can I cancel my order once its placed?

Orders that have been shipped or placed outside of the warehouse business hours (Monday through Friday 8 am – 4 pm CST) cannot be cancelled. You may be able to cancel if you contact us within 60 minutes of placing your order during our regular business hours. A cancellation is NOT guaranteed unless you receive confirmation from the Mac Duggal Customer Service team. We cannot make any modifications to addresses once an order has been placed.

Can I change my delivery address?

Once an order has been placed we can not update the delivery country/location. We may be able to change the address within the same country or cancel the order, so you can place a replacement order if you urgently contact us within the same day you placed the order. Due to our quick processing times we can not guarantee a cancellation or change. Reach out to our Care Team for assistance at customercare@macduggal.com.

Can I get back the duties and taxes paid on a refunded international order?

For goods sold to Canadian and European shoppers that qualify for duties and taxes reclaim under the CREDITS program will be refunded in full as part of the return. For goods sold to all other countries/locations, you will be responsible for filing all drawback claims for duty and taxes for any returned items. Title and risk to the returned items will not transfer back until such items physically arrive back at our returns facility. You are responsible for filing all drawback claims for duty and taxes for any returned items. The amount of duties and taxes applied depends on the value of the order and the destination country/location.

Can I get information about media or influencer partnerships?

Our team can be contacted via email at press@macduggal.com and we will respond with 48 hours.

Can I purchase a fabric swatch or additional fabric?

We do not offer fabric swatches or additional fabric or trims beyond what comes with our dresses.

Can I rent dresses on Mac Duggal?

Mac Duggal does not offer dress rentals at this time. Dresses are available for purchase directly through the Mac Duggal website, https://macduggal.com/

Can I return a Mac Duggal dress after wearing it to an event?

No. Mac Duggal returns must be new and unworn, returned within the 14-day return window, with the pink security ribbon and all original tags attached. A dress worn to an event is not eligible for return.

Can I return a Mac Duggal dress if I removed the tags?

No. Mac Duggal returns must be new and unworn, returned within the 14-day return window, with the pink security ribbon and all original tags attached.

Can I return or exchange a dress if it doesn’t fit?

Yes, eligible Mac Duggal dresses can be returned or exchanged if they don’t fit within 14 days of delivery, as long as the item is unworn, undamaged, not Final Sale, and has the original tags and intact pink security ribbon attached. Returns and exchanges must be started through the Mac Duggal Returns Center, and items sent back without an authorized return request and Mac Duggal-issued label will not be processed.

Can I use more than one promo code?

No. Only one promotional code can be used per order.

Can I wear shapewear with Mac Duggal dresses?

Yes, shapewear can be worn with many Mac Duggal dresses. Choose a seamless, low-profile style that works with the dress’s neckline, back, fabric, and silhouette.

Can you change the amount of my invoice?

We are unable to make any changes to invoices. We are required by law to indicate on commercial invoices and official documents full and accurate details of the order including price.

Mac Duggal orders shipped to Canada may be returned within 14 days of delivery, provided items are new and unworn with the pink security ribbon and original tags intact. International returns are subject to a $25 USD return fee deducted from the refund, and exchanges are not available; eligible Canadian duties and taxes may be refunded through the CREDITS program. https://ca.macduggal.com/pages/international-shipping-return-policy

Canada shipping policy

Mac Duggal ships to Canada via FedEx International Express, with estimated transit of 2–3 business days after processing. Shipping is $35 CAD or free on orders over $420 CAD; Canadian orders cannot exceed $3,300 CAD, and applicable duties and taxes are partially included. https://macduggal.com/pages/international-shipping-return-policy

contact information email phone support

We're here to help! Our customer service team is always here to assist you with any questions or concerns you may have. For the best service, we recommend contacting us via email at customercare@macduggal.com. For India orders, please get in touch with us via email at customercareindia@macduggal.com. For press, partnerships, or influencer inquires, please email us at press@macduggal.com. Prefer to chat by phone? Call us at (909) 316-5758 anytime Monday–Friday between 9:00 a.m. and 5:00 p.m. CST.

Custom duties and taxes

International orders may be subject to import duties and taxes. These charges are set by the customs authority of the destination country and are not controlled by Mac Duggal. The amount depends on the destination, local tax rates, and the value of the order. Customers are responsible for paying any required duties and taxes. For orders shipped to the UK, EU, Australia, New Zealand, Switzerland, Norway, and Singapore, duties and taxes are included in the product price. For other destinations, customers may have the option to prepay duties and taxes at checkout. Mac Duggal uses a global shipping partner to offer guaranteed landed cost shipping. When duties and taxes are prepaid, no additional charges will be required at delivery. If duties and taxes are not prepaid, they may be collected by local authorities when the order is delivered. Any additional fees or inspections are determined by the destination country and are outside of Mac Duggal’s control. For Canadian orders eligible under the CREDITS program, duties and taxes may be refunded as part of a return. For all other countries, customers are responsible for requesting refunds of duties and taxes directly from their local customs authority.

Do Mac Duggal dresses have built-in cups?

Some Mac Duggal dresses have built-in cups or light bust support, depending on the style. Check the product details on the dress page, or contact customer service for help with a specific style.

Do Mac Duggal dresses have heavy or lightweight fabric?

Mac Duggal dresses vary by style, with some featuring lightweight, flowy fabrics and others using heavier or more structured materials. Check the product details on the dress page for fabric information, or contact customer service for help with a specific style.

Do Mac Duggal dresses have zippers?

Many Mac Duggal dresses have concealed back or side zippers, depending on the style. Check the product details on the dress page for closure information, or contact customer service for help with a specific style.

Do Mac Duggal dresses stretch?

Some Mac Duggal dresses may have some stretch depending on the fabric, but many fitted, structured, or beaded styles have limited stretch. Check the product details and size chart, and consider sizing up if you are between sizes or prefer a more comfortable fit.

Do promo codes apply to sale items?

No. Sale and Last Chance items are already discounted and are not eligible for promo codes. Individual promo codes may have additional exclusions, so customers should review the terms of the specific offer.

Do the dresses have a hook-and-eye closure?

Closure details vary by Mac Duggal style. Some dresses may include a hook-and-eye closure for added security; check the individual product page for the specific closure details.

Do the dresses make noise when walking?

The amount of sound a dress makes while walking varies by fabric, embellishments, and construction. Styles with sequins, beading, or structured fabrics may create some sound with movement.

Do you accept gift cards?

Yes. Mac Duggal issues online gift cards as store credit, which can be used toward a future purchase.

Do you allow customers to request and manage their own returns?

Yes! Customers can easily request and manage their own returns through our online return portal. The process is designed to be quick and convenient—simply enter your order details, follow the steps, and you’ll be guided through creating your return.

Do you carry dresses with pockets?

Yes, some Mac Duggal dresses feature pockets. Check the product description for pocket details, as availability varies by style. You can also search "pockets" in the search bar.

Do you carry metallic dresses?

Yes, Mac Duggal carries metallic dresses in select styles and colors. Check the product page for current availability, fabric details, and color options.

Do you have active discount codes or promotions?

Yes! When you sign up for our emails and text messages, you’ll receive a 10% off welcome coupon. We also run seasonal sales and exclusive promotions, and we’ll keep you updated on those through email and text if you’re subscribed.

Do you have dresses with adjustable straps?

Yes, select Mac Duggal dresses feature adjustable straps. Check the product description for strap details, as features vary by style.

Do you have dresses with capes that are detatchable?

Mac Duggal offers dresses with cape details, but not all capes are detachable. Check the product description to confirm whether the cape can be removed.

Do you have retail store locations?

We don’t have our own retail store locations, but Mac Duggal designs are available in hundreds of boutiques and high-end retailers across the U.S. and around the world. To find a store near you, please visit our Store Locator on our website.

Do you offer bulk or wholesale orders?

Yes, we do! Mac Duggal has been proudly serving boutiques and high-end retailers worldwide for over 30 years. Our wholesale program is designed to support established retailers who are looking for unique, high-quality designs. In addition to wholesale, we also launched our direct-to-consumer online store in 2021, expanding access to our collections globally. If you’re interested in wholesale opportunities, we’d be happy to share more details about our process and how to become a retail partner.

Do you offer exchanges?

We offer up to two free exchanges per order for U.S. customers. We do not offer exchanges for international customers. Exchange Options: 1. Instant Exchange Your exchange order is placed immediately upon submission A temporary authorization hold is placed on your credit card If returned items are not scanned by the carrier within 14 days, the full exchange amount will be charged 2. Standard Exchange Exchange order is processed once the carrier scans your return Ships via standard shipping You will receive an email with your new order number once your exchange is created.

Do you offer express shipping?

Yes! In the US we offer Express shipping via Fedex. Internally we offer DHL express as our fastest Premium express shipping service.

Do you offer free shipping?

Yes! We offer Free Shipping in the US and internationally for all orders $300 or above.

Do you offer student or military discounts?

Mac Duggal does not currently offer dedicated student or military discounts. Please check the Mac Duggal website for current promotions and available offers.

Do you provide alterations?

While we absolutely understand the importance of a perfect fit, we’re unable to make alterations to your dress. This includes hemming, adding fabric, modifying sleeves, or making repairs. If your dress requires alterations, we recommend visiting a tailor who specializes in working with embellished dresses. These experts know how to preserve the delicate details of your gown while making precise alterations to ensure it fits you beautifully. If you have any questions about the alteration process or need guidance, we're always happy to help. Feel free to reach out to us anytime at customercare@macduggal.com.

Do you ship internationally?

Yes, We ship internationally to over 100 countries via Global-e.

Why do you use AI in your Customer Service Center?

We understand that nothing can truly replace human connection. That’s why our Customer Care Team is here for you — real people available Monday through Friday, from 9 a.m. to 5 p.m. CST.

To better support our customers around the clock, we also use an AI assistant as part of our customer service experience. Our AI assistant is available 24/7 and responds as quickly as your internet connection allows. Many customers appreciate being able to get answers anytime, day or night, without waiting for business hours.

Our AI assistant is designed to help answer common questions, provide order and return information, and get conversations started quickly so customers feel supported right away.

That said, we understand AI is not for everyone. If you would prefer to speak with a person, we completely understand — and we’re always happy to connect you with our Customer Care team directly.

You can reach us by:

Phone: 909-316-5758
Email or Chat: Simply request “Agent” at any time, and a member of our team will respond within the next 24 business hours.

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