Help Center

If possible, please ship your return in its original packaging to help protect delicate items during transit. If you no longer have the original packaging, that’s not a problem — you may use your own packaging or materials provided by your local courier.

You do not need to include your original packing slip or order invoice; however, please be sure to include all return paperwork provided through the Returns Center.

Please note:

• Handbags must be returned with their original dust bags to be eligible for a full refund.
• Missing or damaged dust bags may result in a $15 handling fee.

For  U.S.-based orders, there is a $20 fee per label for returns. Original shipping charges are non-refundable. You also have the opportunity to select the "Pay Now to Unlock Free Return" option at checkout and paying a $7.98 fee. If you decide to return your item, you'll be able to return at no further cost.

International returns are subject to a $25 Return fee. We will provide you with a DHL express label. The $25 return label will be deducted from the refund amount for all international returns.   

More information is available in our Returns Center.

Returning a gift is easy! You can exchange, receive store credit, or credit the purchaser's original payment method. We just need a little information from you.

Here's how it works:

1. Visit our self-service Gift Return Center within 14 days of your order's delivery date

2. Enter your order number and purchaser's shipping zip code or email.

3. Click Start Return and click on the item you would like to return

4. Follow the prompts as to why the item didn't work out and how you would like to proceed

**If you are returning multiple items, follow the above steps**

Exchanges:

If you want to exchange for a different size/color or completely different style, you can choose an instant exchange which ships immediately or a standard which ships once the carrier scans your return package.

Store Credit:

Store credit, if chosen, is issued via online gift card and can be used toward a future purchase.

Refunds:

Refunds are issued within 10 business days of receiving your return. As a friendly reminder, items that come back to us with any signs of damage or wear will not be eligible for a refund. All apparel must be in new, unworn condition with intact pink security ribbon and all original tags/accessories attached. Handbags must be in their original condition, with all tags and protective material intact including detachable straps when applicable. Our full return policy is available here. 

Returns & Exchanges

1. Visit our self-service Returns Center within 14 days of your order’s delivery date.

START A RETURN (U.S.): RETURNS CENTER

2. Enter your order number and shipping zip code or email address.
   (Hint: Your order number can be found in the order confirmation email sent after your purchase.)
   If needed, we can also look up your order using the email address used at checkout.
3. Click Start Return and select the item(s) you would like to return.
4. Follow the prompts to tell us why the item didn’t work out and choose how you would like to proceed.
5. Once your return request is complete, your prepaid return label will be emailed to you along with step-by-step return instructions. Your label will also appear on the final confirmation screen, where you can download or print it.

Please download or print your label before leaving the page. Once you exit the Returns Center, you cannot re-enter to access a previously generated label. After leaving the page, your label will only be available through the email sent to you.

Returning multiple items?
As you process your return, all eligible items from your order should appear on the same screen for selection. Simply choose each item you would like to return and follow the prompts to complete your request.

Exchanges (U.S. Only)

If you would like a different size, color, or completely different style, you may choose:

• Instant Exchange — your new item ships immediately
• Standard Exchange — your replacement ships once the carrier scans your return package

Refunds

Refunds are issued once your return has been received and inspected, typically within 3-5 business days of delivery to our facility.

Please note: Items returned with signs of wear, damage, or alteration will not be eligible for a refund.

You can view our full Return Policy here.

By selecting the "Pay Now to Unlock Free Return" option at checkout and paying the $7.98 fee, you'll be eligible for a return at no extra cost. 

If you decide not to pay the $7.98 fee at checkout, you can still return your item, but you'll be responsible for the $18 return shipping label fee.

Please note that all returns must adhere to our standard return policy guidelines:

Items purchased through macduggal.com may be returned or exchanged within 14 days of your order's delivery date. All apparel must be in new, unworn condition with intact pink security ribbon and all original tags/accessories attached. Handbags must be in their original condition, with all tags and protective material intact including detachable straps when applicable. Items marked as 'Final Sale' are non-returnable and non-exchangeable. Our detailed return policy can be found here. 

The "Pay Now to Unlock Free Return" option is non-refundable and non-transferable. 

FREE EXCHANGES & STORE CREDIT

We provide two exchange options: Instant Exchange or Standard Exchange

• Instant Exchange: Your exchange will be ordered once submitted. A $1.00 hold will be placed on your credit card. If the item/s from an Instant Exchange are not scanned by the carrier within 7 days, the full amount of the exchange will be charged to the card.
• Standard Exchange: Your exchange order will be processed once your return is scanned by the carrier. All exchanges are shipped with standard shipping.
• You will receive an email with your new order number.
• We are unable to cancel exchange orders due to our extremely efficient processing times.
• Any exchanges requested that we do not have in stock will automatically be issued as a refund.

Please allow up to 5-10 business days processing time for our team to receive, inspect and process your refund. You will be notified when your refund arrives at our warehouse, and again when your refund is processed.  Kindly note it can take up to 7 business days from the day of processing for the refund to post to your account, depending on your financial institution. 

Most Mac Duggal.com orders are eligible for returns within 14 days from the delivery date, for a full refund. Please note that final sale items, samples, and ‘last chance’ items are not eligible for returns or exchange.  If you meet the return criteria and are still having an issue, please email [email protected] and our team will be able to assist you. 

1. What is the pink ribbon, and why is it important?

Every Mac Duggal dress is shipped with a pink ribbon securely attached. This ribbon serves as a protective seal, confirming the dress has not been worn, altered, or damaged.

2. Can I return my dress if the pink ribbon has been removed?

3. What condition must the dress be in to qualify for a return?

• In original, unworn condition
• Unaltered and unwashed
• With the pink ribbon securely attached
• Must not be marked as final sale at purchase

4. What if my dress arrives with an issue?

5. How do I start a return?

6. What happens if my return doesn’t meet the requirements?

If your return shows any signs of wear, has been altered, or is missing the pink ribbon, it will not be accepted. In that case, the dress will be sent back to you.

7. How can I make sure my return is accepted?

• Inspect your dress carefully upon delivery
• Leave the pink ribbon attached until you‚Äôre certain you‚Äôll keep it
• Handle the dress with care when trying it on
• Include all packaging and paperwork when sending your return back.